We had such a taste of ‘great’ customer service that I decided that I just had to blog about it. We went by the tailors’ in the evening to collect the pants that Iz tailored about a 3.5 weeks back. When the receipt was produced, the lady there just explained that it was nearly a month back and there was no way the pants could have been there. She just kept on insisting that we must have collected the pants already and were just out to pull a fast one on her. Throughout our wait there, she just said that there was no way the pants could have been uncollected after so long. After listening to her rant for a while, I could not hold back at her already and simply said that we did not collect the pants and that was that. There was no two ways about it. So eventually she went to the shop and said she would check with the factory. Basically, gave her a piece of my mind and said that she should be doing that instead of just insisting that pants were collected already. If the conversation was not in Mandarin, I would have scolded her more. I simply have no patience for bad service.  And if it was not dramatic enough, in the middle of it all, there was a power trip. Calls to the factory led to no results either..so said she would check further and call us back.So insisted on knowing when she would call us back. By this time, my patience had really gone out of the back door already. Was telling Iz that he should just forget the pants and get back his deposit. And of course, Iz, being the ever patient one, was peeved but nowhere as ruffled as I was. Whilst we were shopping, lady called and said that the factory had delivered the pants to the wrong shop and it was sitting in the Jurong shop. And again…she insisted that the people there had been trying to call him all these while. I mean…what the &*@#$? Surely, we would know if calls had been made.

Anyway…was telling Iz that when he goes to collect the pants, he should just tell them that the service there is appalling and this should be the last time he would be making pants there. There is just no reason why we should put up with the bad service. If there were some higher up authority that we could have complained to, I would definitely have done so. In times like this, I feel like such an aunty but I really have no patience for bad service. I do not feel like the most gracious person around but me thinks..why should I when I get crap service???

Good thing the rest of the evening went well and spending time with Iz and the little fella just soothes it all…Thank God for good-natured husbands and charming little sons!